Holdara is an ambitious and evolving project in active development, and while we strive to deliver a smooth experience, you will undoubtedly encounter issues along the way. Your feedback is invaluable in helping us identify and resolve these challenges. If you run into a problem, we’re here to assist!

Join our Discord to report issues, share feedback, and connect with the Holdara team and community for help.

Common Issues and Solutions

If your issue isn’t listed here, feel free to reach out in the Discord, where our team and community are ready to assist!

1. Launcher Fails to Download or Install

Issue: The launcher doesn’t download or fails during installation.
Solution:

Ensure your internet connection is stable.
Check that your device meets the minimum system requirements.
Disable any antivirus or firewall temporarily that might be blocking the download or installation.
Try downloading the launcher again from the official Holdara website.
If the issue persists, contact support via Discord with details about your device and any error messages.

2. Wallet Connection Not Working

Issue: The launcher fails to connect to your wallet or doesn’t display your NFTs.
Solution:

Ensure your wallet is supported (e.g., MetaMask).
Check that your wallet browser extension or app is updated to the latest version.
Verify that your wallet contains Holdaran Ancient NFTs.
Refresh the launcher or restart your device.
Report persistent issues in the Discord Support Channel with your wallet address and the error details.

3. Characters Not Displaying in Viewer

Issue: Your Holdaran Ancient NFTs are not visible in the Character Viewer.
Solution:

Confirm that your wallet is correctly connected.
Ensure that your NFTs are in the wallet you’ve connected.
Clear the cache and relaunch the launcher.
Contact support via Discord if the problem persists, including your wallet address and screenshots of the issue.

4. Performance Issues (Lag, Crashes, or Low FPS)

Issue: The launcher runs slowly, crashes, or has poor performance.
Solution:

Check that your device meets the minimum system requirements.
Close any unnecessary applications running in the background.
Lower the resolution or graphics settings in the launcher (if available).
Restart your device and relaunch the launcher.
Share your system specifications and the issue details in Discord for further assistance.

Game performance will improve overtime as the code is optimized.

5. Screenshots Not Saving or Accessible

Issue: Screenshots taken in Photo Mode are not saving or are inaccessible.
Solution:

Check the default save location (usually Pictures/Screenshots).
Ensure you have sufficient storage space on your device.
Verify that the launcher has the necessary permissions to write files.
If the problem persists, report the issue via Discord, including details of your device and OS.

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